TROPIC MAD est une entreprise en pleine expansion œuvrant dans la production et l'exportation du textile, en partenaire avec des clients de marques.The Front-End Coordinator will play a crucial role in bridging communication between the manufacturing team in Madagascar and the merchandisers at the head office in Mauritius. This position involves tracking the status of samples and orders, and ensuring timely updates to merchandisers and customers. The selected candidate will also undergo a two-year training program in Mauritius to acquire in-depth knowledge of processes, standards, and tools used by the head office.- Daily Monitoring: Check the status of samples and orders each day, and provide timely updates to the merchandisers in Mauritius.- Communication: Facilitate clear and prompt communication between the manufacturing team and head office merchandisers.- Documentation: Maintain detailed records of all samples and orders, including timelines and quality checks.- Reporting: Generate and share regular status reports with merchandisers.- Issue Resolution: Identify and resolve any issues in production or delivery processes.- Quality Assurance: Perform quality checks on samples and orders before dispatch.- Merchandiser Interaction: Respond to inquiries from merchandisers and provide up-to-date order information.- Process Review: Regularly review coordination processes and suggest improvements.- Customer Service: Ensure merchandisers receive prompt and professional responses to their inquiries.- Problem-Solving: Address any delays or issues in production, and communicate effective solutions.- Inventory Management: Monitor inventory levels and coordinate with the manufacturing team to ensure sufficient stock for sample production.- Shipping Coordination: Arrange and oversee the shipping of samples and orders to guarantee on-time delivery.- Scheduling: Coordinate production schedules to meet deadlines and manage workloads efficiently.- Supplier Liaison: Communicate with Mauritius to ensure timely delivery of materials required for sample production.- Cost Management: Monitor and manage costs related to sample production and shipping.- Feedback Collection: Gather feedback from merchandisers and customers to enhance processes and product quality.Référence FE Coord-TKM